Power outages in Miami: who to call and outage maps

Last checked Oct. 9, 2026. Sources: Florida Power & Light’s contact page, its Power Tracker and Storm Center, and Miami-Dade County’s after-the-hurricane guidance.

Electricity in Miami is delivered by Florida Power & Light (FPL). Outages, downed lines and restoration all go to FPL, as Miami-Dade County’s storm guidance directs.

Who to call

• Report an outage or downed line (24 hours): FPL, 1-800-468-8243 (1-800-4OUTAGE)
• Report online or check status: FPL outage page
• Outage map: FPL Power Tracker
• FPL customer service (billing, start or stop service): 1-888-988-8249, 8 a.m. to 7 p.m. weekdays, 9 a.m. to 5 p.m. Saturday
• Life-threatening emergency: 911

Report it

You have three ways to tell FPL the power is out:

1. Phone: 1-800-468-8243, which FPL lists as available any time.
2. Online: the outage page on fpl.com, where you can also check the status of an outage at your address.
3. App: the FPL Mobile App for iPhone and Android. Text “App” to MyFPL (69375) for the download link, FPL’s Storm Center says.

Check the map

FPL’s Power Tracker is an interactive map of outages and restoration across its service area. Each pin is an outage; click one for details. The page also shows the share of FPL customers with power systemwide.

Downed power lines

Miami-Dade County’s hurricane guidance is blunt: after a storm, watch for downed electrical wires, and to report one, call FPL at 1-800-4-OUTAGE (1-800-468-8243). Do not call 911 just to report a downed line.

After a hurricane: damaged meters and masts

If storm damage reaches the service mast or meter can on your house, FPL may not be able to reconnect you until it is fixed. The county says you will then need a licensed electrical contractor to make the repairs and file for an electrical permit before or right after the work. In the City of Miami, electrical permits go through the city’s Building Department; see our building permits guide.

Generators

Portable generators of 10,000 running watts or less have been exempt from Florida sales tax since Aug. 1, 2025, with no holiday needed; see our hurricane prep guide.

Other numbers during an outage

Power is FPL’s job, but an outage often comes with other problems:

FPL’s mailing address for customer correspondence is FPL General Mail Facility, Miami, FL 33188-0001, according to its contact page.

Medical needs

If someone in your home depends on electric medical equipment, register with Miami-Dade’s Emergency and Evacuation Assistance Program before a storm. It provides specialized transportation, shelter and medical monitoring for eligible residents. Apply online or call 311. Details are in our hurricane prep guide.

What this means for you

• Save 1-800-468-8243 in your phone now.
• Report your own outage, then watch the Power Tracker for your area.
• Downed line? Call FPL, not 911.

Related: who to call at City Hall and moving to Miami.

Frequently asked questions

How do I report a power outage in Miami?

Call Florida Power & Light at 1-800-468-8243 (1-800-4OUTAGE), any time, or report it online at fpl.com or in the FPL app.

Where is the FPL outage map?

FPL’s Power Tracker at fplmaps.com shows outages as pins on an interactive map, with details and restoration information for each area.

Who do I call about a downed power line in Miami?

FPL at 1-800-4-OUTAGE (1-800-468-8243). Miami-Dade County says not to call 911 just to report a downed line.

What is FPL’s customer service number?

1-888-988-8249, 8 a.m. to 7 p.m. weekdays and 9 a.m. to 5 p.m. Saturday. Outages are reported on the separate 24-hour line, 1-800-468-8243.